Refund Policy

The refund and cancellation policies outlined on this page apply to all services offered by Edwards-Wathen Group, LLC. These policies are designed to protect both our clients and our firm. By booking or engaging any EWG service, you agree to the terms outlined below. For questions regarding a specific engagement, please contact us directly.

All services offered by Edwards-Wathen Group, LLC require a signed agreement prior to commencement. All deposits are non-refundable. Fees paid for work already completed on project-based engagements are non-refundable. All cancellation requests must be submitted in writing during normal business hours, Monday through Friday, excluding federal holidays. Cancellations received outside of business hours, on weekends, or on federal holidays will not be reviewed until the next available business day and will be processed accordingly.

Consulting Services: Cancellations made more than 72 business hours before a scheduled session may be eligible for a credit toward a future engagement at EWG's sole discretion.

Venue & Property Rentals: Cancellations received 30 or more business days prior to the event or check-in date may be eligible for a credit toward a future booking at EWG's sole discretion. Cancellations received within 30 business days forfeit all payments made.

Property Management Agreements: Cancellations require 30 business days written notice. Annual agreements cancelled before term completion are subject to an early termination fee equal to two months of the applicable management rate.